Frequently Asked Questions

Yes, all our mechanics are fully Trade qualified and certified under Australian automotive repair regulations. They are members of the Motor Trade Association of Western Australia (MTAWA) and are registered under the Australian Refrigeration Council (ARC) for refrigerant handling. Our team undergoes regular training to stay updated with the latest automotive technology and repair methods.

Absolutely! We offer a warranty on all our services and parts, complying with Australian Consumer Law. Our standard warranty covers parts and labour for 12 months or 20,000 kilometres, whichever comes first.

You can book a service by:

• Calling us directly at [your phone number]
• Booking online through our website [website link]
• Sending us an email at [your email address]

We will arrange a convenient time and location to carry out the work, whether at your home, workplace, or another suitable site.

Yes, Gillis Group provides comprehensive emergency roadside assistance, including:

• 24/7 emergency breakdown repairs anywhere in the Pilbara for road trains, earthmoving equipment, caravans, and light vehicles (LVs).
• Remote areas 4×4 recovery and repairs, where we can travel to remote areas with 4×4-only access to assist with recovery and temporary repairs.

We service a wide area covering Pilbara and Kimberley regions, from Newman-Exmouth-Karratha-Derby-Broome-Sandy Desert-Port Hedland. We also provide services in remote locations with 4×4 access. If you’re unsure whether we cover your area, please contact us directly for confirmation.

Gillis Group adheres to all Australian automotive repair regulations, including:

• Using only genuine or high-quality aftermarket parts
• Providing clear and detailed invoices for all services performed
• Following strict safety protocols to protect both our customers and our mechanics
• Maintaining up-to-date licenses and certifications for all our mechanics
• Compliance with ARC regulations for handling refrigerants

Yes, our mobile mechanics are fully equipped to carry out most services and repairs at your home or workplace. We strive to provide convenient, hassle-free service without the need for you to visit a workshop.

We take environmental responsibility seriously. All hazardous materials, such as oil, coolant, and batteries, are disposed of in accordance with Australian environmental regulations. We use eco-friendly products where possible and recycle materials to minimise our environmental impact.

Safety and quality are our top priorities. Our mechanics follow strict safety guidelines during all repairs and services. We use high-quality parts and the latest diagnostic tools to ensure that all work is completed to the highest standards. Additionally, we carry full public liability and professional indemnity insurance for your peace of mind.

We accept a variety of payment methods, including:

• Cash
• Credit and debit cards (Visa, MasterCard, etc.)
• Bank transfers
• Mobile payment apps
• PayPal
• Mobile EFTPOS with satellite connection for remote areas (fees apply)

Receipts are supplied by email for all transactions, which can be used for insurance purposes. If you have specific payment requirements, please let us know.

Currently, we are not linked to any insurance or recommended vehicle roadside assist affiliates, but we are working on establishing these partnerships soon. In the meantime, we provide cash payments, and receipts are supplied by email for insurance purposes. We are also happy to assist you and your insurance company with any mandatory requirements.

For emergency breakdown services, additional charges and rates apply:

• A minimum 2-hour call-out fee
• 96 cents per kilometre for travel

These charges are designed to cover the cost of providing rapid and efficient emergency services, especially in remote areas.

Regular servicing is essential to keep your vehicle running smoothly and to avoid costly repairs. We recommend servicing your vehicle every 10,000 to 15,000 kilometres or as specified in your vehicle’s owner manual. Our team can advise you on the best service schedule based on your driving habits and vehicle type.

All our technicians meet minesite minimum requirements, ensuring that safety and regulatory standards are always upheld. Our vehicles are minesite compliant, including Roll Over Protection Systems (ROPS) certification. Gillis Group covers all site access requirements, and our technicians are inducted for various companies such as BHP, FMG, RTIO, Pilbara Minerals, MRL, and more, ensuring smooth operations on-site.

• 10 Years of Experience in the Pilbara: With a decade of experience operating in the challenging conditions of the Pilbara, we understand the unique requirements of remote sites. Our extensive knowledge of the area and its demands allows us to provide efficient and reliable services tailored to the needs of our clients.
• Minesite Compliance and Safety: Safety is paramount in everything we do. All our technicians are trained to meet minesite minimum requirements, and our vehicles are equipped with ROPS certification to ensure compliance and safety. We conduct regular safety training and site inductions to maintain the highest standards of safety and compliance.
• Unique Axle Repair Service: We are the only company in the Pilbara offering emergency roadside axle repairs. With our lineboring services, we can repair your axle onsite instead of replacing the entire axle assembly (pending damage and parts availability). This service saves time and money, eliminates the need for a tow truck, reduces downtime waiting for parts and repairers in remote areas, and lowers costs compared to a complete axle assembly replacement. We fix it on the spot and get you back on the road quickly!
• Comprehensive Service Coverage: We offer a wide range of services for all types of vehicles, including heavy diesel mechanics for industries such as mining and construction.
• Remote and Emergency Services: We specialize in remote area 4×4 recovery and repairs, and offer 24/7 emergency breakdown services in the Pilbara region.
• Certified and Qualified Mechanics: Our team is highly trained and certified, ensuring that all work meets Australian automotive repair standards.
• Customer Convenience: We provide mobile EFTPOS with satellite connection for remote areas, and offer multiple payment options including PayPal.